Our Hardship Insights provide critical descriptive analytics to assist in the assessment and review of customer hardship claims using real time data and actual transaction behaviour.
Income patterns are fully interrogated to provide time based insights across all credit areas. Our Net Monthly Position insight can verify changes to income streams including loss of regular income, receipt of Government support payments and other credits. Expense patterns including tightening during periods of hardship are easily identified across fixed and variable areas.
These insights enable a personalised hardship solution to be developed for each customer based on their individual circumstances and financial situation. They can inform decisions for lenders to extend, adjust or exit new and existing hardship programs.
A sample of some of the pre built, out of the box Insights in our Hardship Assistance Analytics Suite are outlined below
Sample Income Insights
Single consolidated view of multiple applicants, banks, accounts and product data sets
Multiple verified income sources with full trend and pattern analysis
Non regular income analysis
Fully configurable conditional mapping of all income streams
Joint Account income identification and verification
Sample Expense Insights
Full expense analysis including related transfers and de-duplication
Responsible lending red flags with conditional filters
Time based Net Monthly Position / serviceability and affordability
Irregular ‘one off’ payments across all expense areas
Multi recurring expenditure groups with full pattern analysis
