Our Hardship Insights suite, including our Mortgage Stress Predictor (MSP) provide critical predictive and descriptive analytics to assist in the proactive prevention, assessment and review of customer vulnerability and hardship cases using real time data and actual transaction behaviour.

Income patterns are fully interrogated to provide time-based predictions and insights across all credit streams. Our Net Monthly Position insight can predict and verify changes to income streams including loss of regular income, and receipt of Government support payments. It can also predict household impacts of inflationary cost of living increases and significant mortgage repayment changes. Our predictive insights can enable preventative ‘next best actions’ to be taken before hardship or default occurs.

These insights enable a personalised hardship solution to be developed for each customer based on their individual circumstances and financial situation.