Our Hardship Insights provide critical descriptive analytics to assist in the assessment and review of customer hardship claims using real time data and actual transaction behaviour.

Income patterns are fully interrogated to provide time based insights across all credit areas. Our Net Monthly Position insight can verify changes to income streams including loss of regular income, receipt of Government support payments and other credits. Expense patterns including tightening during periods of hardship are easily identified across fixed and variable areas.

These insights enable a personalised hardship solution to be developed for each customer based on their individual circumstances and financial situation. They can inform decisions for lenders to extend, adjust or exit new and existing hardship programs.